luckywin asia Privacy Policy

1.1 Information You Provide Directly

We collect the information you provide when creating an account on luckywin asia. This includes:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID or passport details for identity verification
• Financial transaction details — relating to bKash, Nagad, Rocket, or bank transfer

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Activity logs on the platform — login times, game history, betting activity
• Referral source and session duration

1.3 Information Received from Third Parties

For identity verification and fraud prevention, we may receive limited information from trusted third parties. This information is used solely for security purposes.

luckywin asia uses your information for the following specific purposes:

2.1 Account Management and Service Delivery

Your information is needed to create, manage, and verify your account, to process deposits and withdrawals, and to correctly distribute your bonuses and rewards. This information is also used to verify transactions related to the minimum ৳100 deposit and minimum ৳1,000 withdrawal.

2.2 Security and Fraud Prevention

We monitor your activity to prevent unauthorised access, fraudulent activity, and money laundering. SSL encryption and other security measures are used to maintain overall platform security.

2.3 Customer Support

Our 24/7 live chat and email support team may use your account information to resolve your issues. This service is available in both Bangla and English.

2.4 Meeting Legal Obligations

Certain information may need to be retained for a defined period to comply with applicable laws and regulations. This information will be used only within the scope of legal requirements.

2.5 Service Improvement

Analytical data is used to improve the user experience and enhance platform performance. This data is analysed in aggregate form without individual identification.

luckywin asia does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Providers

Minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, and bank transfer partners), technical infrastructure, and security services. All such partners are contractually bound to maintain the confidentiality of the information.

3.2 Legal Requirements

If disclosure of information is required under a court order, government directive, or mandatory legal process, luckywin asia will be obliged to comply with that directive.

3.3 Business Restructuring

In the event of a business merger or acquisition, user information may be transferred. In such circumstances, the new party will be required to comply with this Privacy Policy and users will be informed in advance.

4.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations. Once the need has passed, the information is securely deleted.

4.2 Security Measures

luckywin asia uses industry-standard security technologies to protect your information:

• SSL/TLS encryption — all data transmission is completed over secure channels
• Password hashing — your password is never stored in plain text
• Two-factor authentication (OTP) — additional protection for logins and transactions
• Regular security reviews and vulnerability testing
• Restricted access — only authorised staff can view your information

4.3 Response to a Data Breach

If a data security breach occurs and it affects your information, we will notify you within a reasonable time and take the necessary steps.

5.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. luckywin asia uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring security
• Functional Cookies: Remembering your language and preference settings
• Analytics Cookies: Collecting platform usage statistics (without personal identification)

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

luckywin asia strictly does not provide services to persons under the age of 21. Age is verified during the registration process and we do not knowingly collect any personal information from persons under the age of 21.

We believe online gaming services are for adults only. Our Responsible Gaming Guidelines provide detailed information on age verification, self-exclusion, and healthy gaming habits.

If a parent or legal guardian believes that their child under the age of 21 has provided information on our platform, please contact our support team. We will promptly delete that information.

As a luckywin asia user, you have the following rights regarding your own information:

7.1 Right to Access Information

You may request to know what information we hold about you. After verification, we will provide this information to you.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction. Most information can be corrected directly from your profile settings.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, we may be required to retain some information for a defined period due to legal obligations.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. Your account settings include an option to turn off marketing emails or notifications.

7.5 Right to Data Portability

You may request your information in a structured and commonly usable format. We will assist with this request to the best of our ability.

luckywin asia may change or update this Privacy Policy from time to time. The Policy may be revised due to changes in business operations, addition of new services, or legal requirements.

If any significant changes are made, we will send a notification to your registered email or via the platform. If you continue to use luckywin asia after changes are made, you will be considered to have agreed to the updated Policy.

The "Last Updated" date at the top of this page always indicates the date of the most recent revision. To obtain a previous version, contact our support team. Our About Us page has more details about luckywin asia's services and operations.

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please contact us:

For general issues or questions about bonuses or transactions, visit our Frequently Asked Questions (FAQ) page — answers to many common questions can be found there.